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Complaint Resolution Process

The University and the University Health Center staff are committed to pursuing appropriate resolution of complaints. We support students in their right to file a complaint for legitimate grievances and will not retaliate in any way against a student filing a complaint. For more details see the Student Handbook and the University Complaint Resolution procedure.

 

There are also complaint resolution procedures specific to the University Health Center.

  1. If a student believes his/her privacy rights have been violated, or the student has a conflict with the UHC office and/or a particular UHC staff person, the student may file a complaint with Dr. Carla Berkich, the Executive Director of the Health and Counseling Centers at (361) 825-6088.  Resolution of the issue may be reached at this level. If satisfactory resolution is not reach at this level, or if circumstances are such that a complaint cannot be discussed with the Executive Director, the student should contact the Dean of Students or the Vice-President for Student Engagement and Success to explore options for resolution.
  2. When a student is substantially limited in performing a major life activity due to a mental illness, the student may be protected by the Americans with Disabilities Act (ADA) or Section 504 of the Rehabilitation Act. If a student believes his/her rights have been violated under the ADA or Section 504, s/he may file a complaint with Mr. Sam Ramirez, ADA Compliance Officer and Director of Equal Opportunity and Employee Relations at (361) 825-5826 or with the Office for Civil Rights http://www.ed.gov/about/offices/list/ocr/complaints-how.html
  3. UHC professional staff comply with the laws of Texas governing health service delivery and the regulations of the professional licensing board to which they are professionally accountable. If a student would like to file a formal complaint, s/he may do so, in writing, with the appropriate licensing board.

Board of Nurse Examiners                                                                     http://www.bon.texas.gov/discipline_and_complaints_policies_and_guidelines_filecomplaint.asp  

Board of Medicine                                                                                                                                             http://www.tmb.state.tx.us/page/complaints 

Board of Pharmacy                                                                                                                                     http://www.tsbp.state.tx.us/consumer/complaint.htm